Service Technician

4 weeks ago

London, Greater London, United Kingdom UCC Coffee Full time

The Role

We are seeking a skilled Service Technician to join our team at UCC Coffee. As a Service Technician, you will be responsible for carrying out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in a good working order.

Key Responsibilities:

  • Carry out routine maintenance and repairs on coffee equipment to ensure optimal performance and efficiency.
  • Conduct thorough fault diagnosis and repair of coffee equipment to minimize downtime and ensure customer satisfaction.
  • Work proactively with the central call centre to keep them updated on your progress and ensure waiting customers are informed.
  • Comply with all on-site arrival procedures, including making contact with a manager/supervisor to introduce yourself and seek permission to commence work on equipment.
  • Adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and bringing any risks to the attention of the company management.
  • Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
  • Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
  • Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

The Person

We are looking for a confident individual with a passion for customer service and a strong understanding of coffee quality and associated equipment. The ideal candidate will have robust problem solving skills with an electrical mechanical background, be computer literate and have a clean driving license. Self-motivation and a flexible approach to work, location and hours are essential.

What We Offer:

  • Competitive salary based on experience
  • Company vehicle
  • 25 days holiday
  • Pension
  • EAP
  • Life Assurance
  • Other Company benefits

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