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Customer Experience Team Leader

2 months ago

Whitstable, Kent, United Kingdom Sainsbury's Supermarkets Ltd Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Team Leader to join our team at Sainsbury's Supermarkets Ltd. As a key member of our management team, you will be responsible for leading a team of managers and driving customer satisfaction in one of our busiest and most complex stores.

Key Responsibilities
  • Lead a team of managers to deliver exceptional customer service and drive sales growth.
  • Develop and implement strategies to improve customer experience and satisfaction.
  • Collaborate with the Store Manager to achieve business objectives and drive store performance.
  • Coach and develop team members to improve their skills and performance.
  • Identify and address customer complaints and issues in a timely and professional manner.
Requirements
  • Proven experience in a customer-facing role, preferably in a retail or wholesale environment.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of customer service principles and practices.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Discounts on Sainsbury's products and services.
  • Access to training and development programs.