Installation and Maintenance Expert
2 weeks ago
**Job Summary:**
We are seeking a skilled Technical Support Specialist to join our Service Delivery team in Carlisle. The successful candidate will be responsible for designing, installing, and maintaining the overall performance of our voice network.
As a member of our team, you will be part of a small and friendly group, working closely with our Account Managers and liaising with Support Engineers within our Stafford Office. This is a remote working role, and the majority of your work will involve assisting our customers who are based within Wales and the surrounding areas.
**Key Responsibilities:**
Your main duties will include:
- Designing, installing, and maintaining analogue, digital, VoIP, and line configurations and installations, voice mail and IVR, reporting, voice gateways, IP call processing equipment, contact centre/ACD equipment.
- Processing service requests for telephony and network-related services; supporting moves, adds, and changes; resolving issues with telecommunications vendors and vendor installation assistance.
- Troubleshooting, maintaining, upgrading, and providing solutions to voice quality issues and call routing problems and other complex hardware/software problems.
- Collaborating with end-users, vendors, and other technical staff members on the identification, isolation, and correction of problems as well as enhancements in the voice networks and systems.
**Requirements and Qualifications:**
To excel in this role, you will need:
- Previous experience in a hands-on role supporting/installing IP telephony systems.
- Good working knowledge of IP Networking and troubleshooting.
- Experience of dealing with Routers, Firewalls, and network configuration.
- Experience of troubleshooting/resolving data-related issues.
- Experience with VMware and SUSE Linux.
- Experience of configuration and management of Draytek products.
- Experience with Linux and MySQL databases.
**Salary and Benefits:**
We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience. Other benefits include 25 days holiday, plus UK Bank Holidays, an additional day off to celebrate your birthday, life insurance, EAP – 24-hour support to help with all of life's challenges, and further training and development opportunities.
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