Operations Manager
20 hours ago
We are seeking an experienced Operations Manager to lead our team in Guildford, United Kingdom.
Main Responsibilities:
- Support the General Manager in overseeing daily business operations and lead the team in their absence
- B bring our brand to life by motivating and guiding the team to deliver outstanding customer experiences
- Act as a role model for the team, providing training and development opportunities
- Ensure compliance with brand standards and maintain customer and team safety at all times
- Collaborate with the General Manager to set and achieve business goals
- Manage staff scheduling, inventory, and other operational tasks
- Resolve customer concerns and complaints in a professional and timely manner
- Implement and maintain quality control procedures
- Contribute to the development and execution of marketing and promotional activities
- Assist in financial management, including budgeting and cost control measures
Salary: £40,000 - £45,000 per annum
Benefits:
- A competitive salary of £40,000 - £45,000 per annum
- Pension contribution
- The chance to further your career across our well-known brands
- Discounts on food and drink
- Free employee assistance program
- Refer a friend scheme
- Wagestream access
- Retail discounts
Requirements:
- Previous experience in a similar assistant manager role, preferably in a customer-facing environment
- Passion for delivering exceptional customer experiences
- Excellent communication and leadership skills
- Strong problem-solving abilities and adaptability
- Keen eye for detail and commitment to maintaining high standards
- Proficiency in relevant software and tools
- Knowledge of industry standards and best practices
- Ability to work flexible hours, including evenings, weekends, and holidays
- Strong organisational skills and ability to multitask effectively
- A positive, enthusiastic attitude with a customer-focused mindset
- GCSE English and Maths at grade C or above (or equivalent)
Company Overview:
Greene King is a leading pub retailer and brewer, dedicated to providing exceptional customer experiences and delivering great results.
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