Operations Manager

20 hours ago


Guildford, Surrey, United Kingdom Greene King Full time
Operations Manager

We are seeking an experienced Operations Manager to lead our team in Guildford, United Kingdom.

Main Responsibilities:

  • Support the General Manager in overseeing daily business operations and lead the team in their absence
  • B bring our brand to life by motivating and guiding the team to deliver outstanding customer experiences
  • Act as a role model for the team, providing training and development opportunities
  • Ensure compliance with brand standards and maintain customer and team safety at all times
  • Collaborate with the General Manager to set and achieve business goals
  • Manage staff scheduling, inventory, and other operational tasks
  • Resolve customer concerns and complaints in a professional and timely manner
  • Implement and maintain quality control procedures
  • Contribute to the development and execution of marketing and promotional activities
  • Assist in financial management, including budgeting and cost control measures

Salary: £40,000 - £45,000 per annum

Benefits:

  • A competitive salary of £40,000 - £45,000 per annum
  • Pension contribution
  • The chance to further your career across our well-known brands
  • Discounts on food and drink
  • Free employee assistance program
  • Refer a friend scheme
  • Wagestream access
  • Retail discounts

Requirements:

  • Previous experience in a similar assistant manager role, preferably in a customer-facing environment
  • Passion for delivering exceptional customer experiences
  • Excellent communication and leadership skills
  • Strong problem-solving abilities and adaptability
  • Keen eye for detail and commitment to maintaining high standards
  • Proficiency in relevant software and tools
  • Knowledge of industry standards and best practices
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Strong organisational skills and ability to multitask effectively
  • A positive, enthusiastic attitude with a customer-focused mindset
  • GCSE English and Maths at grade C or above (or equivalent)

Company Overview:

Greene King is a leading pub retailer and brewer, dedicated to providing exceptional customer experiences and delivering great results.


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