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Customer Service Representative

2 months ago

Barnet, Greater London, United Kingdom Nationwide Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide first-class service to customers in person, via phone, and online
  • Handle customer queries and concerns in a professional and timely manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance skills and knowledge
  • Contribute to the achievement of branch targets and objectives
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to make a real difference in the lives of our customers
  • A range of additional benefits, including a personal pension, paid volunteering days, and life assurance
What Makes Us Different

Nationwide is a unique and dynamic organization, owned by our members and dedicated to serving the needs of our customers. As a building society, we have a long history of providing excellent service and value to our members, and we are committed to continuing this tradition.

Our Culture

We are a values-driven organization, committed to the principles of Push for Better, which guides everything we do. We believe in aiming high, being customer-focused, and working collaboratively to achieve our goals.

Our Benefits
  • A personal pension, with employer contributions
  • Up to 2 days of paid volunteering per year
  • 25 days holiday pro rata
  • Life assurance worth 8x salary
  • A range of additional benefits through our salary sacrifice scheme
  • Access to an annual performance-related bonus
  • Access to training and development opportunities to enhance skills and knowledge