Front of House Operations Manager

7 days ago


Esher, Surrey, United Kingdom Empower Digital Limited Full time

Key Responsibilities:

As a Front of House Manager, you will be responsible for ensuring the smooth and efficient running of the Reception and Front of House areas.

Key Performance Indicators:

  • To prepare and manage reception staff and to ensure correct staffing levels are maintained.
  • Ensure the FOH team delivers first-class service to our customers.
  • Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business and HR.
  • To set targets and monitor active selling within the Front of House team in line with company targets.
  • To oversee the presentation of facilities to an exceptionally high standard.

Requirements:

  • Be from a customer-focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
  • Have excellent written and verbal communication skills.
  • Demonstrate a positive, friendly, and professional manner and culture.
  • Be able to develop and deliver customer service and sales training to Front of House staff.
  • Be required to devise and implement procedures.
  • Have the ability to manage and monitor sales targets for the FOH team.
  • Be able to recruit, train, manage, and monitor the Front of House team whilst ensuring on-going succession planning.
  • Must be able to work flexible hours for a 7-day operational business.
  • Have sound knowledge of Word and Excel.
  • Be a strong and charismatic individual.


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