Coffee Shop Business Lead
6 days ago
Our Vision
Costa Coffee is committed to becoming the world's most loved coffee brand. We're driven by a passion for delivering exceptional customer experiences and creating a workplace culture that inspires and empowers our people.
Your Role
We're seeking a talented Store Manager to lead our Wembley London Designer Outlet store. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.
Key Responsibilities
- Meet and exceed customer expectations, ensuring positive NPS and driving foot traffic to the store
- Create an engaging store environment that attracts and retains customers
- Lead by example, demonstrating exceptional leadership and management skills
- Develop and implement strategies to improve sales, profit, and team performance
- Train and develop your team to become the best they can be
What You'll Get
- A competitive salary of £60,000 - £70,000 per annum
- Access to the Coca-Cola share scheme with employer-matched contributions
- 50% discount on all food and drinks in Costa-owned stores
- A comprehensive pension plan with employer-matched contributions up to 10%
- Quarterly and annual incentive schemes with opportunities to earn up to £11,000/£12,000/£13,000 (store-dependent)
About You
- A results-driven leader with experience managing successful teams
- A customer-focused individual with a passion for delivering exceptional service
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
- Someone who thrives under pressure and excels in a fast-paced environment
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