Soft Service Contract Manager

6 days ago


London, Greater London, United Kingdom CV-Library Full time

Job Overview

About the Role

We are seeking a highly experienced Soft Services Contract Manager to join our team at CV-Library. The successful candidate will be responsible for managing the day-to-day outsourced contractors, ensuring that all facilities services meet the highest standards.

About Us

CV-Library is a leading professional services company with worldwide offices in the UK & Europe. We offer a range of benefits, including pension, life assurance, hybrid working, and 26 days annual leave (plus bank holidays).

Key Responsibilities

  • Manage alongside the Head of Facilities the contract responsibility for the Staff Catering & Hospitality for the offices.
  • Negotiate and renegotiate contracts with suppliers to ensure the best possible service delivery.
  • Oversee KPI/SLA's reviews for FM Soft Services contract and the Catering and Hospitality contract.
  • Review monthly the Actual v Budget status.

Requirements

To succeed in this role, you will require:

  • A high level of experience in the management of Outsourced Services Supplier contracts from a client level.
  • A strong understanding of the Catering and FM Industry.
  • An excellent customer service experience.

Salary and Benefits

The salary for this role is estimated to be around £50,000 - £60,000 per annum, depending on experience. In addition to the salary, you will receive a range of benefits, including pension, life assurance, and hybrid working.


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