Senior Sales Operations Expert

1 week ago


London, Greater London, United Kingdom Qatar Duty Free Full time

At Qatar Airways, we are embarking on an exciting transformation journey to revolutionize how we interact with our customers. We are now recruiting for the role of Senior Sales Operations Agent in London, UK.

This is a full-time position that requires you to provide exceptional service to our internal and external customers. As a key member of our team, you will act as a product and process expert by supporting your colleagues with daily sales operations tasks, including reservations, ticketing, Trade/Corporate Account support, Group Sales, and Sales Administration.

Key Responsibilities:

  • You will adhere to Standard Operating Procedure for sales operations functions to ensure alignment to our global sales/sales operations principles.
  • As a product knowledge expert, you will support trade support tasks, including reservations, ticketing, FFP, One World, Beyond Business, and Corporate queries.
  • You will assist Sales Operations Agents with their queries and escalations to ensure efficiency and quality services.
  • Maintain and generate reports as required by your reporting Line Manager.
  • You will be the primary person in following up with customers and trade partners on enquiries and requests.
  • Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
  • Perform other department duties related to your position as directed by the Head of Department.

We offer a highly competitive salary of approximately £35,000 - £40,000 per annum, depending on experience. If you have excellent English communication skills, MS Office proficiency, problem-solving skills, and Amadeus awareness, we encourage you to apply. You must be authorized to work lawfully in the UK.

About Our Benefits:

  • Opportunity to work with a world-class airline
  • Chance to develop your skills and expertise
  • Competitive salary and benefits package
  • International environment with diverse culture
  • Collaborative team-oriented approach


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