Operations Analyst

3 weeks ago


London, Greater London, United Kingdom Catch Resource Management Full time
Senior D365 F&O Project Ops Analyst

Catch Resource Management is seeking an experienced Senior D365 F&O Project Ops Analyst to join their expanding practice in London. This role will involve acting as the primary point of contact for the support manager and clients, handling system issues, performing functional enhancements, and ensuring high levels of client satisfaction through continuous support.

About the Role
  • Provide post-go-live functional support for Microsoft Dynamics 365 Project Operations and related modules.
  • Address client queries, troubleshoot functional issues, and resolve incidents efficiently.
  • Analyse system performance, identify potential issues, and propose corrective actions.
Key Responsibilities:
  • Manage system configurations and write functional design documents.
  • Maintain and update technical and functional documentation.
  • Collaborate closely with internal teams and clients to ensure seamless transitions.
Requirements:
  • Minimum of 5 years of experience in functional support roles.
  • Experience with Microsoft CE systems is a plus.
  • Strong understanding of support capabilities, SLAs, principles, methodologies, and tools.
What We Offer:
  • Up to £80,000 + Bonus + Benefits.
  • A dynamic and expanding practice.
  • The opportunity to work with a leading Microsoft Partner Client.


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