Experienced Casino Dealer

2 weeks ago

Cardiff, Cardiff, United Kingdom Grosvenor Casinos Full time
About the Role

We are seeking an experienced dealer to join our team at Grosvenor Casinos in Cardiff. As a skilled dealer, you will be responsible for delivering outstanding customer service through live gaming experiences.

As a valued team member, you'll receive a number of benefits:

  • A share of uncapped tips
  • Premium pay allowance after midnight (1 per hour)
  • Paid breaks
  • 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
  • Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more
  • Monthly & Yearly STARS awards
  • Employee Assistance programme and access to in-venue mental health first aiders
  • NEST pension


Key Responsibilities

We are looking for a dealer who can:

  • Acknowledge, welcome and assist customers in gaming
  • Understand the games, payouts and who are our high value members
  • Connect with first time customers, explaining how the games are run
  • Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
  • Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager


About Us

Grosvenor Casinos is on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it's the ideal time to join us.

We are committed to providing a safe and enjoyable environment for our customers and staff.



What We Offer

We offer a range of benefits to our employees, including:

  • A competitive salary
  • Opportunities for career progression
  • A fun and supportive work environment
  • Access to industry-leading training and development programs
  • A range of employee benefits, including discounts on food and drink, and access to our employee rewards platform


How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

Please submit your application, including your CV and a cover letter, to us.

We look forward to hearing from you.

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