Assistant Reception Manager

4 weeks ago


West London, United Kingdom Royal Garden Hotel Full time

Reception Manager Assistant Role Overview

We are seeking an experienced Assistant Reception Manager to join our team at the Royal Garden Hotel. As a key member of the Reception team, you will provide exceptional support to the Reception Manager, lead and support the Front Desk Agents, and ensure all SOPs and daily tasks are covered.

Main Responsibilities

  • Support the Reception Manager in the daily running of the Reception team, including Supervisors and Receptionists.
  • Ensure the hotel Lobby is manned at all times, with guests acknowledged and greeted with a smile and eye contact.
  • Deal with guests' enquiries, requests, and complaints in an efficient and professional manner.
  • Assist Supervisors in effective management of their tasks, including coordinating the implementation of new procedures.
  • Support the Front Desk Agents in their training and tasks, ensuring they develop according to their Learning and Development plans.
  • Manage and assist the team with incoming telephone calls, monitoring the quality of telephone interactions to ensure a high standard of service.
  • Ensure consistency in service between Day and Night shifts through efficient handovers and open channels of communication with fellow managers.
  • Assist the Night team by covering the Night Manager role when required.

Requirements

  • Experience with Opera PMS.
  • Excellent communication and interpersonal skills.
  • Ability to work well under deadline pressure.
  • Strong attention to detail and organizational abilities.

About the Royal Garden Hotel

The Royal Garden Hotel strives to be internationally recognised as a five-star destination hotel, offering excellent value with distinction in service coming naturally. We are located in Kensington High Street, alongside Kensington Palace and Park.


  • Reception Supervisor

    6 months ago


    London, United Kingdom Reception Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Supervisor** to join our team **Meliá White House** **_About Meliá White House_** **Meliá White House** is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned...


  • London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Supervisor

    5 months ago


    London, United Kingdom Reception Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Shift Leader

    5 months ago


    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **Salary package: From £28,000 up £29,500...

  • Reception Shift Leader

    6 months ago


    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. We are currently looking for **Reception Shift Leader...

  • Reception Shift Leader

    6 months ago


    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    The Portico Corporate Reception Management team is looking for a talented Corporate Reception Manager to join their team based in a state-of-the-art office building in Midtown.This is a fantastic opportunity to lead a small ground floor reception team and deliver exceptional 5-star service to clients and tenants. The successful candidate will be responsible...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    About the RolePortico Corporate Reception Management is seeking a skilled Reception and Hospitality Manager to oversee our team at a law firm located near Chancery Lane station. The successful candidate will be responsible for managing the reception, meeting room setup, and IT troubleshooting services on site.The Reception and Hospitality Manager will have...

  • Reception Manager

    3 weeks ago


    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a Reception Manager to oversee our small team based in the ground floor of a multi-occupied building in the Waterloo area.The successful Reception Manager will work alongside one other receptionist overseeing the building’s reception operation. They will organise and manage small events and pop ups in the lobby...


  • London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a Reception Services Manager to oversee our team of 9, based at one of the world's largest general insurance & reinsurance companies in the city.The Reception Services Manager is the most senior member of our team on site. Overseeing event planning, reception, switchboard and AV services team, as well as being...


  • London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    **Job Description:**Company OverviewPortico Corporate Reception Management is a leading provider of corporate reception services. We are seeking a highly skilled Reception Services Manager to oversee our team and provide exceptional customer service.ResponsibilitiesManage a large team within a corporate environmentOversee event planning, reception,...


  • London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico have begun the search for a Reception and Hospitality Manager to oversee our small team based at a Law Firm within close proximity to Chancery Lane station.The friendly welcome from our reception and hospitality operations team establishes the first impressions guests and visitors have of our client’s business, along with the service...

  • Reception Manager

    1 month ago


    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a strong and passionate Reception Manager (Team Leader), who can drive our teams outstanding front of house services across 4 buildings in Kings Cross. The successful candidate will manage a team of 3 Receptionists, as they operate the reception services within our clients multi-occupied buildings. They will be...

  • Reception

    1 month ago


    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are looking for a customer focused Corporate Receptionist to join our team!Portico have been selected to create a bespoke, innovative, and memorable guest experience for all within this multi-tenanted building in the city, with a diverse range of corporate and technology occupiers.To succeed in the role, you must be a people person! Based...


  • West London, London, United Kingdom Royal Garden Hotel Full time

    We have an exciting opportunity for an experienced Assistant Reception Manager to join our team.The Assistant Reception Manager will support the Reception Manager, lead and support the Front Desk Agents, ensuring all SOPs and daily tasks are covered, and all guest enquiries are dealt in a professional and timely manner.Whats in this for you?We offer a wide...

  • Reception Team Lead

    3 days ago


    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    **About the Role**We are seeking an experienced Reception Services Manager to lead our team and provide exceptional customer service. As a key member of our team, you will be responsible for:Managing a large team within a corporate environmentOverseeing event planning, reception, switchboard, and AV services teamsSetting and monitoring service standards to...

  • Reception Supervisor

    6 months ago


    London, United Kingdom The Arts Club - Reception Full time

    The Arts Club, one of London's most renowned private members' clubs, is looking for a talented and charismatic _**_Reception Supervisor_**_ to join our dynamic team, situated in the heart of Mayfair._ As a Reception Supervisor you will gain: - Private medical benefits - Discount in over 800 retail outlets - Discounts on food & beverage in our restaurants...


  • London, Greater London, United Kingdom The Arts Club Full time

    Assistant Reception ManagerThe Arts Club seeks a highly motivated and experienced Assistant Reception Manager to join our dynamic team in the heart of Mayfair. As an Assistant Reception Manager, you will be responsible for ensuring that our members and guests receive a warm welcome and an unparalleled experience from the moment they enter The Arts Club.About...


  • West London, London, United Kingdom Amazonico London Full time

    Want to be part of a global brand with countless opportunities?Amazonico London is on the hunt for aAssistant Reception Managerto join the family. Situated in the heart of Mayfair on Berkeley Square Amazonico encapsulates the spirit of an adventure through the Amazon River the vibrancy, the abundance, the intrigue, and the excitement.Our inspiration is...

  • Reception Team Leader

    4 weeks ago


    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception ManagerJob Summary:We are seeking a highly motivated and experienced Reception Manager to join our team at Portico Corporate Reception Management. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our clients and their guests.Key Responsibilities:Manage a team of...