Debt Resolution Expert

3 days ago

Chatham, Kent, United Kingdom Lendable Ltd Full time

Lendable Ltd's Financial Support team requires a skilled Debt Resolution Expert to join its ranks. As a member of this team, you will play a critical role in helping customers navigate financial hardship and find sustainable solutions.

About the Role

Key responsibilities will include undertaking customer inquiries to understand their financial situations and provide tailored solutions, as well as collaborating with Team Lead to develop processes and procedures that drive good customer outcomes.

In addition, you will be responsible for maintaining high-quality standards by consistently delivering exceptional customer interactions. The estimated salary for this role is $62,500, depending on location and experience.

Key Responsibilities:
  • Communicate effectively with customers to understand their financial needs
  • Work closely with Team Lead to develop efficient processes for resolving customer issues
  • Deliver outstanding customer experiences to maintain high-quality standards

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