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Logistics Coordinator

2 months ago

Slough, Slough, United Kingdom N2O Limited Full time

About N2O Limited

N2O Limited is an award-winning creative brand experience agency. We are trusted by the world's most successful brands to build their brand experiences. Our team crafts insight-led, relevant, engaging, and measurable campaigns that deliver results - at home, in-store, out of home, and online.

Job Summary

We are seeking a highly organized and detail-oriented Logistics Coordinator to join our team. The successful candidate will provide administrative support to our logistics and warehousing teams, coordinating their activities and travel requirements. This role will also involve acting as a coordinator/traffic manager, supporting the communication and effective working practices within the logistics/warehousing teams and other internal departments and clients.

Key Responsibilities

  • Review, triage, respond, and support the internal Help Desk ticketing scheme for the Warehouse/Logistics & Field Support team.
  • Communicate help desk ticket status to requestors and stakeholders, including providing follow-ups, conducting further investigations, and escalating as needed.
  • Work towards agreed SLAs for the internal help desk ticketing system, providing a timely and efficient service.
  • Support the collation of the Logistics', Field Support, and Fleet time sheets and submit pay alterations to Payroll.
  • Support the collation of expenses for the logistics department and submitting to Finance.
  • Coordinate the booking of accommodation and travel arrangements for the logistics team.
  • Work with the FS team to schedule the maintenance of In-Store Sampling Stands, liaising with other departments as required.
  • Monitor and maintain all office and staff welfare supplies.
  • Monitor and maintain a record of the logistics team uniform and safety equipment.
  • General administration duties, including filing, photocopying, scanning, and printing of documents, typing up meeting notes, managing post, maintaining and updating contact lists.
  • Update and maintain spreadsheets pertaining to but not limited to, internal costings, fleet usage, warehouse storage, additional hours, work-related fines, sickness, and holidays, providing reports to key stakeholders as needed.
  • Help screen and direct incoming calls and messages to appropriate staff members.
  • Maintain and update contact lists.
  • Schedule meetings for logistics and field support, booking meeting rooms as needed.
  • Work with the Mobile Maintenance Manager (FS) to coordinate the maintenance and servicing of a range of promotional and demonstration units across a range of retail outlets. This will include maintaining records of repairs, coordinating annual PAT tests, and maintaining records, ordering/managing stock levels, undertaking repairs/damage trend analysis.
  • Support the logistics team in ensuring GDPR compliance.
  • Support the Fleet Coordinator to manage and coordinate N2O Limited's range of vans and cars, including hire vehicles.
  • Support with any other duties as required associated with the warehouse, logistics, and field support teams.

Requirements

Essential

  • Excellent English written and verbal skills.
  • Good at juggling tasks, prioritizing, and working to deadlines.
  • Experience working in an office environment in an administrative capacity.
  • Good working MS Office and Excel knowledge.
  • Good attention to detail.
  • Ability to stay calm under pressure.
  • Methodical and thorough approach to work.
  • Able to work well independently as well as part of a team.
  • Professional outlook.
  • Able to work out of our Colnbrook office.

Desirable

  • Experience of help desk ticketing and support systems.
  • Experience monitoring and maintaining stock levels.

Benefits

  • Salary £24-26k gross per annum (DOE).
  • 23 days annual leave plus bank holidays and flex buy/sell holiday scheme.
  • Life Assurance.
  • Retail Discount Scheme.
  • Employee Assistance Programmes.
  • Digital 24/7 GP Service available from Day 1.
  • Free private medical/dental healthcare after 2 years of service.
  • Salary Sacrifice pension/cycle to work/car lease schemes.
  • Season Ticket Loans.
  • Fun Social Events throughout the year.