Head of IT Operations/NOC

4 days ago


Edinburgh, Edinburgh, United Kingdom RedRock Resourcing Full time

Job Title: Head of IT Operations/NOC

Job Summary:

RedRock Resourcing is seeking an experienced IT professional to fill the role of Head of IT Operations/NOC. As a key member of our team, you will be responsible for leading and guiding our growing operations function.

Key Responsibilities:

  • Lead a global/enterprise-level NOC/IT operations function: Develop and implement strategies across infrastructure and applications to ensure seamless operation.
  • Develop and implement strategies: Drive adoption of automation/Site Reliability Engineering practices to improve efficiency and reduce downtime.
  • Lead and mentor a team: Foster a culture of continuous improvement and learning, and oversee the development of Analysts, Snr Analysts, Team Leaders, and Technical Trainers.
  • Drive change and innovation: Implement innovative monitoring and automation solutions to deliver a cutting-edge NOC/operations function.
  • Oversee incident response and problem management: Ensure timely and effective resolution of incidents and problems.
  • Implement key metrics and KPIs: Establish and track key performance indicators to measure the success of the NOC/operations function.
  • Communicate effectively: Collaborate with senior management and other departments to ensure alignment and effective communication.

Requirements:

  • Experience: Proven experience in leading a global/enterprise-level NOC/IT operations function.
  • Skills: Strong leadership and management skills, with the ability to develop and implement strategies.
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.

What We Offer:

RedRock Resourcing offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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