Catering Operations Manager
4 weeks ago
Key Responsibilities
As a Catering Operations Manager at CH&CO, you will be responsible for ensuring that client expectations of food and food service are consistently delivered and measured in line with the CH&CO brand.
Key Responsibilities
• Develop and implement effective food and service strategies to meet client needs and expectations.
• Collaborate with the team to ensure that all services provided are of the highest standards.
• Continuously review and improve the service and food provided in the site, providing feedback to the team and implementing necessary changes.
Relationship Management
• Be the primary point of contact for all client comments and concerns, taking prompt action to resolve issues.
• Actively gather customer feedback and use it to improve the offering at the site.
Finance
• Ensure the site achieves financial targets agreed with the client in line with the budget.
• Identify and implement strategies to overcome financial shortfalls, ensuring timely resolution.
• Maximize income at the site through effective purchasing, marketing, and revenue/waste control.
Team Management
• Provide effective performance management and appraisals to all Front of House staff and the Head Chef.
• Ensure induction, initial skills, and on-the-job training for all Front of House staff to meet client expectations and CH&CO standards.
• Identify training needs and work with relevant parties to ensure these needs are met.
Health & Safety
• Stay up-to-date with COSHH and HACCP procedures and methods.
Most importantly, take pride in your work and have fun doing it.
What's in it for you?
Working with Gather & Gather has its perks. People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Private medical eligibility
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- Holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
- Cycle to work scheme
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