Catering Operations Manager

4 weeks ago


Newport, Newport, United Kingdom CH&CO Full time

Key Responsibilities

As a Catering Operations Manager at CH&CO, you will be responsible for ensuring that client expectations of food and food service are consistently delivered and measured in line with the CH&CO brand.

Key Responsibilities

• Develop and implement effective food and service strategies to meet client needs and expectations.

• Collaborate with the team to ensure that all services provided are of the highest standards.

• Continuously review and improve the service and food provided in the site, providing feedback to the team and implementing necessary changes.

Relationship Management

• Be the primary point of contact for all client comments and concerns, taking prompt action to resolve issues.

• Actively gather customer feedback and use it to improve the offering at the site.

Finance

• Ensure the site achieves financial targets agreed with the client in line with the budget.

• Identify and implement strategies to overcome financial shortfalls, ensuring timely resolution.

• Maximize income at the site through effective purchasing, marketing, and revenue/waste control.

Team Management

• Provide effective performance management and appraisals to all Front of House staff and the Head Chef.

• Ensure induction, initial skills, and on-the-job training for all Front of House staff to meet client expectations and CH&CO standards.

• Identify training needs and work with relevant parties to ensure these needs are met.

Health & Safety

• Stay up-to-date with COSHH and HACCP procedures and methods.

Most importantly, take pride in your work and have fun doing it.

What's in it for you?

Working with Gather & Gather has its perks. People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.

  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Private medical eligibility
  • Eye care
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • Regular social events and communication with our leaders
  • Holiday purchase scheme
  • Volunteering days
  • Professional subscriptions
  • Recognition schemes and people awards
  • Long service awards
  • Access to some great high street discount vouchers
  • Cycle to work scheme


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