Operations Specialist
2 weeks ago
We are at the forefront of transforming the ticketing and hospitality industry by providing a secure, seamless online platform for fans to purchase premium tickets and experiences. Our mission is to make live events more accessible to enthusiasts worldwide.
We empower clubs, promoters, venues, and rights holders to expand their reach, increase revenues, and deliver exceptional experiences seamlessly. With over 60 direct partnerships, including renowned sports clubs like Burnley FC and Yorkshire Cricket, we exclusively power hospitality and premium ticket sales.
As a dynamic company, we believe in the power of live events. We go beyond mere ticket sales; we create unforgettable experiences for fans. Ranked 4th among the fastest-growing tech startups in Sifted's 100: UK & Ireland in 2024, our commitment to excellence and innovation drives our success.
About the RoleWe are seeking a proactive and detail-oriented Operations Executive with a passion for the live events space. The ideal candidate thrives in a fast-paced environment, has a knack for problem-solving, and optimises processes with a fan-first mindset.
- Streamlining Event Operations: Collaborate with partners, venues, and internal teams to ensure seamless delivery of ticketing and hospitality packages.
- Managing Inventory and Systems: Oversee ticket and hospitality inventory, ensuring systems are up-to-date and accurate.
- Enhancing Partner Relationships: Serve as a primary operational point of contact for our partnership team, maintaining consistent communication and facilitating solutions that optimise partner needs and fan satisfaction.
- Optimising Processes and Efficiencies: Identify and implement improvements in the event operations workflow to increase efficiency and reduce costs.
- Supporting Sales and Customer Service Teams: Provide operational support, including training on new processes and answering enquiries to enhance customer interactions.
- Experience in Operations or Project Management: Ideally within events, hospitality, or a related field, with a proven ability to coordinate logistics and manage multiple stakeholders.
- Strong Communication Skills: Able to effectively collaborate with partners, clients, and cross-functional teams.
- Problem-solving Mindset: Proactive approach to identifying issues and creating solutions that enhance efficiency and quality.
- Detail-oriented and Process-driven: Committed to accuracy and continually optimising operational processes.
An estimated salary range of £25,000 - £30,000 + quarterly bonus + share options + benefits reflects our commitment to attracting top talent.
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