Attendance Advisor

We are seeking a highly organized and customer-focused individual to join our team as an Attendance Advisor / Admin Assistant. This is a part-time, fixed-term opportunity that will provide excellent admin/office-based experience.

Brockenhurst College is a high-achieving institution that attracts around 2,800 sixth form students across the region each year. We are based within the stunning New Forest National Park and offer our students a huge range of courses and superb facilities.

As the Attendance Advisor / Admin Assistant, you will provide efficient and effective customer service and clerical support in processing student absence communications and liaising with parents and carers.

• Monitor and process student absence through phone calls and emails in a friendly and professional manner.
• Provide high-quality customer service to assist students, staff, and visitors, whether by telephone, email, or in person.
• Communicate with other departments to ensure the safety of visitors and the high maintenance of the College and its grounds.
• Assist fellow members of the Student Services Admin Team as and when necessary.
• Attend and participate at training events and staff meetings, as required.
• Any other such duties, commensurate with the grade of post, which may be reasonably allocated.

We are looking for an individual with:

• GCSEs in English and Maths (or equivalent)
• A minimum of one year's experience in an office environment, interacting with the general public.
• Experience of assisting a range of different people with diverse needs.
• Competent computer skills – able to use Word, Excel, PowerPoint, Outlook, and the Internet for information retrieval.
• Eagerness to ensure students and visitors are received in a professional manner and are provided with up-to-date information and/or signposted to the correct departments.
• Flexibility to cover the centre office during the daytime or at weekends at times due to additional workshops or sickness/holiday cover.

We offer a range of benefits, including:

• 25 days leave plus bank holidays (pro rata for part-time staff)
• An option to purchase further leave through our Annual Leave Purchase Scheme
• Access to our Employee Assistance Programme provided externally to the College
• On-site Nursery offers childcare at superb rates in and outside of term time
• Enrolment into the Local Government Pension Scheme
• Free eye care vouchers
• Free secure onsite parking
• Access to a range of discounts, including shopping, travel, and healthcare
• Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out)
• Weekly staff football