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IT Degree Apprentice

2 months ago

London, Greater London, United Kingdom QA Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as an IT Degree Apprentice. As a key member of our team, you will have the opportunity to gain valuable skills, knowledge, and experience as you complete a Degree Apprenticeship.

Key Responsibilities
  • Provide technical support to customers via the helpdesk, ensuring that issues are resolved efficiently and effectively.
  • Work on the Helpdesk dealing with customer's IT issues and ensure helpdesk systems, logs, and records are kept up to date.
  • Provide an initial analysis and work to provide a first fix for the customer whenever possible.
  • Escalate issues and alert a senior member of staff as appropriate.
  • Be aware of Service Level Agreements and monitor performance against them.
  • Diagnose technical faults quickly and accurately using remote access diagnostic tools.
  • Be involved in new technology for customer projects.
Requirements
  • A Level 3 qualification in a relevant area in any grade.
  • Excellent customer-facing skills.
  • Good telephone manner.
  • Basic knowledge of Microsoft Windows and associated applications.
  • Attention to detail.
  • Good communication, problem-solving, and technical writing skills.
What We Offer
  • Structured training.
  • Close to transport.
  • Microsoft exams provided upon agreement.
  • Increase pay with each pre-agreed Microsoft exam passed.
  • Exposure to a wide range of technologies.
  • Free tea and coffee.
  • Company Pension.
Future Prospects

We are committed to supporting our apprentices in their career development, with opportunities to progress to Level 4 or above. Most apprentices end up staying with the business for the long term, and we are currently supporting apprentices through degrees and a Masters track.