Technical Support Operations Manager
2 weeks ago
At Banner Lane, we are seeking a highly skilled Technical Support Operations Manager to join our team. This is an exciting opportunity to lead our customer support function and drive business growth.
The ideal candidate will have previous experience in a similar role and be able to exercise excellent judgement on how and when to intervene to keep the team on track.
We offer a competitive salary of $80,000 per annum, based on location and experience.
Key Responsibilities:
- Manage the Customer Support Department
- Coach, mentor, motivate and develop the customer support team
- Develop, improve and own the customer support function systems, procedures and processes
- Work with the GDoS on demand generation & pre-sales activities
- Maintain high quality level of customer related data on the CRM system
Required Skills and Qualifications:
- Previous experience in a similar role essential
- Good written and spoken English
- Experience in enhancing operational efficiencies to increase customer satisfaction
- Strong attention to details
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