Counselor

Your role as a Counselor with Citizens Advice BANES will involve offering high-quality advice and support to clients through face-to-face interactions and phone calls. You will be working with individuals on a variety of issues such as housing, debt, benefits, and many others.

The role is based out of our offices in North Norfolk, with some potential time in our headquarters. We are committed to providing a supportive and inclusive environment for our clients and staff.

1. Provide clients with expert advice by demonstrating excellent listening skills to address key issues
2. Deliver good client outcomes
3. Follow AQS (Advice Quality Standards)
4. Keep systems up to date and accurate at all times
5. Meet any given targets

We are looking for a candidate with a sincere understanding and empathy for the challenges individuals may encounter. You will need to have excellent IT and organisational skills, as well as the ability to manage and prioritise your own workload and meet deadlines.

You will also need to have good communication skills, whether it's through face-to-face interactions, phone calls, emails, or web chat. Ability to build rapport and relate to a wide range of people is essential.

We are a Disability Confident employer and welcome applications from candidates with disabilities.