Senior Mobile Debt Analyst

3 weeks ago

Newbridge, United Kingdom Sky Full time
About the Role

We are seeking a highly skilled Senior Mobile Debt Analyst to join our debt management team. As a key member of our team, you will play a pivotal role in driving and delivering multi-million pound improvements to bad debt rates within our Mobile operation.

Key Responsibilities
  • Own Sky's Mobile debt journeys for both Sim only and CCA regulated loans.
  • Live and breathe the customer journey to recognise where we can improve performance.
  • Enthusiastically embrace the numbers, identifying not just concerns but where we can do better.
  • Provide guidance to all projects and upcoming changes which interact with debt.
  • Share your expert mobile debt knowledge with all stakeholders throughout Sky.
Requirements
  • Comprehensive knowledge of Mobile billing and debt within Sky or an equivalent organisation.
  • Ideal experience with exposure to CCA regulated loan agreements.
  • Strong numerical skills with experience of owning, collating and understanding your KPI's and the ability to share your findings.
  • Proven track record as an analyst identifying and delivering improvements in the billing and debt world or a similar environment.
  • Excellent Relationship management skills with experience of influencing and managing senior stakeholders.
What We Offer

We offer a range of benefits, including:

  • Sky Q, for the TV you love all in one place.
  • A generous pension package.
  • Private healthcare.
  • Discounted mobile and broadband.
  • Access to a wide range of exclusive Sky VIP rewards and experiences.
How You'll Work

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Our Office

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there's onsite parking available for cars, motorbikes and bicycles.

Inclusion

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.

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