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Senior Technical Support Specialist

2 months ago

Poole, Poole, United Kingdom Spectrum IT Recruitment Full time £32,500
Job Description

Company Overview

Spectrum IT Recruitment is a leading provider of IT recruitment services, specializing in placing top talent in the telecommunications industry.

Job Summary

We are seeking an experienced IT Support Engineer to join our client, a well-established telecommunications company based in the UK. The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining IT support policy procedures.

Key Responsibilities

  • Provide technical support to end-users via phone, email, and in-person
  • Troubleshoot hardware and software issues, including network and VoIP systems
  • Develop and maintain IT support policy procedures
  • Collaborate with the IT team to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements

  • Strong knowledge of Microsoft systems, including Windows and Office 365
  • Experience with networking and VoIP systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

Our client offers a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and experienced IT Support Engineer looking for a new challenge, please submit your application.