Transformational Business Leader for a Bespoke Customer Experience

1 week ago


Wolverhampton, Wolverhampton, United Kingdom Brammer Buck & Hickman Full time
Job Description

At Brammer Buck & Hickman, we are seeking an experienced and dynamic Branch Business Manager to join our Wolverhampton-based Customer Hub. This is an exciting opportunity to drive productivity, growth, and profit improvement in the management of contractual spend and ensure the consistent delivery of products to meet customer contractual KPIs.

Company Overview

We are a leading industrial distribution company with a presence in 22 markets and sales of €3bn. Our customers include major manufacturing companies, SMEs, and everything in-between. We offer a bespoke operation, processing and reconciling orders from 6 major national contracts, including household names.

As a Branch Business Manager, you will be responsible for driving large volumes of work with a personal touch, dealing with internal customers on our customers' sites. You will lead a team of 23 members operating multiple ways of working and processes.

Salary and Benefits

The successful candidate can expect a highly competitive base salary, car or car allowance, private medical insurance, and pension scheme. In addition, we offer flexible working, industry-leading training through the Rubix Academy, leadership opportunities, and mentoring.

Required Skills and Qualifications
  • A proven track record in business-to-business services, preferably in the management of large customer service teams, showing an operating knowledge of both sales and operations.
  • Analytical, process, and system biased, with the ability to recognize opportunities for refinement and consolidation within the operation.
  • Experience of managing a Customer Service Hub operation would certainly be advantageous.
  • Strong knowledge of Sales Order Processing systems is a prerequisite.
  • The ability to use basic software to analyze, spot trends in performance, and implement new ways of working.
  • Management of teams, including recruitment, training, development, motivation, and performance management.
  • Profit and cost centre management accountability.
  • Customer relationship management experience and a strong customer service ethos.
  • Demonstrate knowledge and experience of 'profit engineering' contracts and services.
Benefits

We have built an environment based on trust, openness, and kindness, where different perspectives can thrive. We value your initiative: in turn, we offer autonomy, flexibility, and the chance to shape your career.

Location and Job Type

This is a full-time position based at our Wolverhampton National Distribution Centre.



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