Mobile Merchandiser

About Selecta

Selecta is a leading provider of unattended self-serve coffee and convenience food solutions in Europe. As a Joy Ambassador, you will be responsible for ensuring a high level of customer service by providing full and hygienically clean machines that deliver maximum sales across our operational base.

This is a mobile role that involves visiting multiple client sites daily to restock and clean our coffee and vending machines. You will also be a friendly point of contact on site for clients during your visits.

About Our Operations

Selecta operates across 16 countries in Europe, serving 12 million people every day. In the UK, we deliver a national service that is relied upon and trusted by circa 3,500 businesses to serve tasty beverages and snacks at various locations.

Your Key Responsibilities

• To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time.
• To complete all relevant stock and cash controls across the machine base and on company vans.
• To fix occasional faults on machines, such as cup jams and blocked mixing bowls, and report all machine faults to the Service Desk.
• To report all accidents, unfit foods, and customer complaints to your Area Manager or the Service Desk on the same day that any incident occurs.
• To provide training to new starters and team members who require upskilling to ensure a high-quality service for customers.
• To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner.
• To complete regular audits and quality checks on Retail Merchandisers' machines as instructed by your Area Retail Manager. To share any necessary follow-up actions with the Retail Merchandiser and your Area Manager.
• To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager.
• To cover sites in a van or cover static sites that will require using public transport to get to.

Requirements

What We Are Looking For

• To be able to provide training to new starters.
• To be able to complete audits and quality checks.
• To always follow all Health & Safety regulations.
• To be flexible and responsive to changes.
• To have a high level of customer care and always be presentable.

Benefits

What We Offer

• 25 days holiday pa + bank holidays.
• Life assurance of 2x yearly salary.
• Most of our shifts are 5 days per week, Mon-Fri.
• Competitive pay rates - we pay more than our competitors in almost all locations.
• Training provided, you'll also achieve certifications in Food Hygiene, Health and Safety, and Fresh food handling.
• Security of 5-weeks paid sick leave.
• Development opportunities available and clearly mapped career paths.
• Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you).
• Company phone provided.