Digital Operations Leader

1 week ago


Rugby, Warwickshire, United Kingdom Iron Mountain Full time
Job Overview

We are seeking an experienced Digital Operations Leader to oversee our document processing operation in Rugby, UK. As a key member of the team, you will be responsible for managing personnel, processes, and operations related to scanning physical documents and converting them into digital formats.

Key Responsibilities
  • Operations Management: Ensure that all client objectives are met to their satisfaction, develop and maintain a proactive client communications strategy, and execute exceptional delivery services and contractual KPI's.
  • Team Leadership: Promote operational excellence, supervise operational activity and personnel, ensure daily priorities and issues are communicated to direct reports, and keep relevant colleagues updated on operational or supply chain issues.
  • Quality Assurance & Continuous Improvement: Communicate specific SOP workflows to subordinate employees, ensure compliance through training and equipping, and undertake investigations, publish reports, and recommend remedial actions relating to non-conformance incidents.
Requirements
  • Experience: First-line management position in a busy document processing environment, sound understanding of business process management procedures, and comprehensive experience of process implementation and delivery.
  • Skills & Qualifications: Excellent people management skills, flexible, adaptive, and innovative team-player, exceptional presenter of hard operational facts, decisive manager able to handle variable and conflicting business issues.
Benefits
  • Salary: We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • Government SC clearance: Required for the role.
  • Legal residence: Must have been resident in the UK for 5 years.


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