Senior Technical Support Specialist

4 weeks ago


Bradford, Bradford, United Kingdom Interface Recruitment UK Full time

The ideal candidate for this role will possess a strong understanding of operating systems, business applications, printing systems, and network systems. They will be responsible for handling first, second, and third-level support of service requests, including technical issues involving Microsoft's core business applications and operating systems, as well as disaster recovery solutions.

Key Responsibilities:
  • IT Support for technical issues involving Microsoft's core business applications and operating systems
  • Support of disaster recovery solutions
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • System documentation maintenance and review in ConnectWise

This role requires excellent communication and interpersonal skills, with the ability to diagnose technical issues and adapt to changes quickly. The successful candidate will be able to work in a team environment and communicate effectively with customers and colleagues.

Requirements:
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Excellent communication and interpersonal skills
  • Ability to diagnose technical issues and adapt to changes quickly


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