Planning and Optimization Specialist
5 days ago
**Job Summary**
We are seeking a highly skilled Planning and Optimization Specialist to join our team at Practice Plus Group, a leading provider of healthcare services in the UK. The successful candidate will have significant experience working in contact centre planning teams, with a strong understanding of optimization techniques and strategies.
The ideal candidate will be responsible for developing and implementing optimization plans to improve business performance, ensuring accurate forecasting and scheduling of staff to meet business demands, and collaborating with operational teams to ensure effective use of resources.
**Responsibilities**
- Develop and implement optimization plans to improve business performance.
- Lead the optimization function, including managing a team of analysts.
- Collaborate with operational teams to ensure effective use of resources.
- Monitor and analyze data to identify trends and areas for improvement.
**Requirements**
- Significant experience working in contact centre planning teams.
- Broad range of computer and telephone systems skills.
- Interpreting and analyzing data skills.
- Strong Excel knowledge and skills.
- Working experience of Avaya WFM (Verint).
**Estimated Salary:** £55,000 per annum
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