Retail Leadership Expert

2 weeks ago


London, Greater London, United Kingdom MARKS&SPENCER Full time

Job Title: Data Management Leader

About the Role

We are seeking an experienced Data Management Leader to join our team at Marks & Spencer. This is a key leadership role that will require you to drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPIs.

Key Responsibilities
  • Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPIs.
  • Support the delivery and embedding of the business transformation plan and change initiatives for your area.
  • Deliver great standards and service by setting clear expectations with store colleagues.
  • Create the right culture, role modeling new digital ways of working and leadership behaviors.
  • Create a multiskilled team, coaching and training the team to fully utilize all the tools available to serve and sell well.
  • Use data and insight to improve customer in-store experience, improve the operation, and drive performance.
  • Regularly review individual performance through quality conversations, managing underperformance where required, and celebrating success.
  • Deliver all line management activities in line with company process and policy.
  • Maintain a safe and legal store environment.
Requirements
  • Able to lead a team to deliver excellent customer service and KPIs across the store.
  • Create the right culture, role modeling new digital ways of working and leadership behaviors.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
  • Good level of digital capability and an understanding and use of all systems.
  • Good knowledge of the legal requirements across their area of accountability and the store.
  • Knowledge of our people policies and managing performance within a team.
  • Ability to build and maintain relationships with key stakeholders across the store and region.
What We Offer
  • An estimated salary of £62,500 - £82,000 per year.
  • A competitive benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a leading retail brand.


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