IT Support and Maintenance Professional

4 weeks ago


York, York City, United Kingdom Senitor Associates Full time £30,000 - £35,000
About the Role:

We are seeking a highly skilled 3rd Line Infrastructure Services Analyst to join our client's team, located in York. As a key member of the internal IT department, you will play a vital role in delivering comprehensive 3rd line support services to clients.

The successful candidate will be responsible for providing technical support across a range of technologies, including the Microsoft stack, VMware, networking, various firewall, storage, and backup vendors. This will involve resolving complex technical issues related to customers' IT infrastructure, performing regular patching, monitoring, and maintenance activities to ensure system stability and security.

To succeed in this role, you will need to have a strong understanding of infrastructure and network support, as well as excellent communication and problem-solving skills. You will also be required to participate in a shift-rota during core business hours M-F / 0800 - 1800 and provide exceptional customer service via various channels.

Your duties will include adhering to asset and access management policies and procedures while performing your tasks in support of data and information security.

The estimated salary for this role is £32,500 per annum, based on the location and industry standards.



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