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Customer Service Representative

1 month ago

Basildon, Essex, United Kingdom BT Group Full time

About the Role

We're looking for a talented individual to join our team as a Retail Advisor. As a Retail Advisor, you'll be the face of our brand, working with customers to understand their needs and provide them with the best possible service.

Key Responsibilities

  • Provide exceptional customer service, responding to customer queries and resolving any issues in a timely and professional manner.
  • Work closely with colleagues to achieve sales targets and drive business growth.
  • Develop and maintain a thorough knowledge of our products and services, ensuring you can provide accurate information to customers.
  • Contribute to a positive and inclusive team culture, promoting a culture of respect and empathy.

What We Offer

  • A competitive hourly rate of £12.34 p/h plus 20% on target commission.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
  • Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
  • Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.

Why Join Us?

We're a company that's passionate about developing our people and creating a positive work environment. We believe in supporting our colleagues to achieve their career goals and providing them with the tools and resources they need to succeed.