Software Engineer

1 month ago


Bournemouth, Bournemouth, United Kingdom 10Duke Full time
Job Description

As a key member of 10Duke's support team, you will be responsible for delivering exceptional system reliability and support to software vendors through incident management, reliability engineering, and automation.

The role involves working in a hybrid, distributed development and support team, with responsibilities for responding to support requests and incidents. You will be part of an on-call roster and will be required to work in a stationary position most of the time in front of a computer.

To be successful in this role, you should have a strong analytical mindset and be able to identify the causes of incidents and understand requests from software vendors. You will work closely with other team members to collaborate and share knowledge.

Key Responsibilities:

  • Incident management, including during rostered on-call times
  • Contribute to continuous improvement of playbooks and support procedures
  • Responding to support requests in a timely manner
  • Contribute to incident reviews
  • Maintenance of cloud deployments in development, test, pre-production, and production environments
  • Customization of 10Duke products for software vendors' requirements
  • Contribute to code reviews
  • Contribute to open source client libraries for 10Duke's software products

Requirements:

  • Experience in software development using Java,.NET, C++, or Python
  • Experience working with software deployed to public cloud (e.g. AWS, Azure, GCP)
  • Knowledge of RDBMS (e.g. postgres), some experience with SQL
  • Experience working with source control, continuous integration, and continuous deployment
  • Knowledge of scripting languages, particularly shell or bash
  • Understanding of networking
  • Familiar with application, access, and network infrastructure logs, and how they can be used to diagnose issues

What We Offer:

  • A dynamic and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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