Care Professional
1 day ago
Located in the heart of Hemel Hempstead, Queensway House is a haven where love and joy come alive. Surrounded by shopping delights and transport conveniences, our residents find serenity in expansive grounds, cinematic escapes, and tranquil meditation spots.
Job DescriptionWe are seeking an exceptional Care Professional to join our team as a Home Support Administrator. As a key member of our administration team, you will be responsible for delivering outstanding customer service through general reception duties, taking calls, transferring to departments, and greeting visitors.
- Provide exceptional customer service through general reception duties, taking calls, transferring to departments, and greeting visitors.
- Assist with correspondence, telephone enquiries, and reception duties, as well as preparation of timesheets and submission of summaries relating to payroll, record keeping, and taking minutes of meetings.
- Offer accurate and efficient typing support from written and recorded material, utilizing Microsoft Office to ensure corporate standards are met, maintaining confidentiality at all times.
- Support the Home Manager and Deputy Manager in delivering corporate/strategic objectives and administration tasks, including diary management, preparation, and coordination of meetings.
- Celebrate the diversity of our team by coordinating the duty rota and liaising with Bank and Agency staff when required.
- Maintain records of all relevant residents' documentation, including financial contracts, monthly invoice requests and payments, pocket money cash records, and sundry invoices.
- Build strong relationships with clients (or next of kin) by providing all financial invoicing and information, liaising where necessary to resolve queries and corrections, and following up on unpaid invoices.
- Ensure seamless operations by processing Social Services Assessment forms, invoicing, and liaising with Social Services' Finance department, chasing late payments.
- Stay organized by preparing and submitting data relating to petty cash and wages totals monthly.
- Oversee supplier relations by matching supplier invoices/delivery notes, obtaining authorisation to pay, and referring to home manager where problems exist.
- Demonstrate excellent communication skills by providing an efficient telephone and reception service to the general public and relatives/visitors.
- Maintain confidentiality at all times and attend training courses and sessions as required.
- Competitive salary: £24,000 per annum.
- Employee Assistance Programme.
- Perkbox.
- Employee of the Month recognition.
- Long-term service awards.
- Blue Light Card.
- Ongoing Professional Development opportunities.
- Refer a Friend programme.
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