Academic Office Coordinator

3 hours ago

Mayfair, Greater London, United Kingdom Jago Consultants Full time
About the Role

We are seeking an experienced Office Support Manager to join our team at Jago Consultants in Central London. As a key member of the Management Team, you will play a pivotal role in the day-to-day operations of the business.

Key Responsibilities
  • Provide efficient and effective administration support, ensuring compliance with company, legal, and brand operating guidelines.
  • Manage customer data and marketing event activities, creating and implementing content for social media platforms.
  • Manage customer relations, including day-to-day operation of the reception team, ensuring exemplary customer service standards.
  • Manage facility issues, rectifying requirements by liaising with the Facilities Department.
Administration Responsibilities
  • Manage and be responsible for relevant sections of the company Operating Guidelines document, including Facilities, Mystery shop, Training Records, Starters and Leavers, and Marketing.
  • Support management in formal and informal meetings with employees, ensuring strict confidentiality is maintained.
  • Support the management team in preparation for Management Performance Reviews and other meetings, audits, or business initiatives.
Marketing and Events Responsibilities
  • Supervise on-site event teams and manage the day-to-day operation of the reception team, including staff motivation, team reviews, and appraisals.
  • Manage customer queries and complaints, following the legal and regulatory complaints procedure.
About You

To be successful in this role, you will need:

  • Previous experience in similar roles, demonstrating strong administration and customer service skills.
  • Experience managing social media accounts and organizing marketing activities/events.
  • Experience managing a team, including starters/leavers, rotas, holidays, training, and appraisals.
  • Exceptional organisation, planning, and coordination skills with excellent attention to detail.
What We Offer
  • Salary up to £34,000 per annum, depending on experience.
  • Bonus Scheme.
  • Company car option.
  • 25 days holiday per year plus bank holidays.
  • Private Medical.
  • DC Pension Scheme.
  • Life Assurance.

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