Key Account Manager
8 hours ago
Job Summary:
We are seeking a highly motivated and experienced Key Account Manager to join our team at World Fuel Services. As a Key Account Manager, you will be responsible for managing and developing a portfolio of high-value commercial customers, driving revenue growth, and building strong relationships with key stakeholders.
Responsibilities:
- Manage and develop a portfolio of high-value commercial customers, including Key Commercial, Industrial, and Agricultural customers.
- Drive revenue growth through the application of company business tools and guidelines, in line with individual and regional budgets.
- Organically grow the profitability of customer portfolios through price management, share of wallet, and loyalty through additional products and revenue streams.
- Upsell the full range of WFS Group of Companies products and services to increase revenue, including Energy procurement, Lubricants, tanks, and Fuelcards.
- Conduct face-to-face meetings with key customers to strengthen relationships and customer offerings.
- Provide timely designated reports and information as required by Regional Commercial Manager or General Manager.
- Understand and utilize all company systems and processes, assisting in offices as support if necessary.
- Achieve highest standards in customer excellence and adhere to customer complaints procedures wherever required.
- Work alongside internal functions to drive customer loyalty through price risk management proposals and sustainability offerings.
- Process customer orders, deal with queries, and exhibit the highest standards of customer service at all times.
- Work collaboratively with Regional Commercial Manager and Marketing Department to manage customer churn to a minimum standard through bespoke campaigns and portfolio action plans.
- Utilize video conferencing applications to conduct customer meetings and account reviews in the absence of face-to-face capability.
- Embrace a health and safety-focused culture at all times.
- Maintain a professional and reputable approach to all internal and external situations.
- Manage financial risk alongside credit functions to ensure customer accounts can trade in line with associated financial terms and limits.
- Undertake job function actions and processes in a consistent manner with colleagues in similar roles throughout the WFS business in the UK and NA, ensuring unification across the company.
- Maximize sales results by evaluating opportunities within vertical markets across the Agri, Industrial, and Farm Group sectors, for both rigid and artic delivery modes.
- Nurture the development of colleagues in Account Executive roles.
- Receive and integrate recently gained new business into account portfolios from the Business Development team, ensuring each transferred customer is contacted to explore cross-sell and up-sell opportunities.
Requirements:
- Field-based sales and business development experience, ideally gained selling into a commercial, agricultural, or industrial customer base.
- Key account management experience in a target-driven environment.
- Full UK driving license.
- Strong computer skills (Word, Excel, Outlook).
- Strong interpersonal and communication skills (oral and written).
- Ability to work effectively within a team and independently.
- Successful track record in a competitive sales environment.
- Experience in building relationships to secure customer loyalty and repeat custom.
- Ability to work using your own initiative.
- Background in fuel sales or specialty fuel sales desirable.
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