Deputy Supported Lodgings Services Manager

4 weeks ago

Wigan, Wigan, United Kingdom DePaul Full time

About the Role

This is an exciting opportunity to join DePaul and help set up and develop their new Supported Lodgings service.

Working under the direction and support of a Regional Prevention Services Manager, the Deputy Service Manager will lead a team of client-facing workers to deliver effective and high-quality services that strive to prevent homelessness.

The postholder will be accountable for the day-to-day aspects of service delivery in line with DePaul's expectations and procedures.

You will oversee all aspects of project delivery of our Supported Lodgings service, including the line management of client-facing workers, supporting them to deliver high-quality services.

Your work will be underpinned by DePaul's Endeavour model of assets-based, psychologically informed delivery, the aim of which is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives.

Key Responsibilities Include:

  • Ensure every client accessing Supported Lodgings service is welcomed, kept safe, and has a suitable support plan for longer-term accommodation and support.
  • You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for engagement in Supported Lodgings Services.
  • Develop and deliver key partnerships with referral agencies and support-related projects.
  • Work with the Regional Prevention Services Manager to continuously review and develop the services under your responsibility.
  • You will have responsibility for ensuring the health and safety of the environment for Supported Lodgings' guests and volunteers through regular checks and reporting.
  • Work with the Regional Prevention Services Manager to monitor project budgets and petty cash systems.
  • Participate in internal/external local and national meetings and supervision meetings as required, and attend training events, conferences, and other functions as necessary.
  • Lead on the safeguarding of all clients accessing your services, including clients who are not in receipt of support from other staff.

About You

You will need to have the following skills and experience:

  • Demonstrable experience of working to improve the lives of children, young people, and families.
  • Understanding and knowledge of the challenges young people face who are at risk of homelessness.
  • Management and leadership experience.
  • Experience of working with and managing volunteers.
  • Experience of working with our client group.
  • Experience of effective internal stakeholder management.
  • Experience of developing productive relationships with partner organisations.
  • Knowledge of Safeguarding practice and the application to supporting vulnerable children, young people, and adults.
  • Knowledge of Health and Safety and anti-discriminatory working practices, and the implications of both in the working environment.
  • An understanding of budget management and financial control.
  • Able to demonstrate clear understanding of safeguarding requirements and procedures.

In Return for Working Here, You Will Receive:

  • A comprehensive training package tailored to your needs and role.
  • Flexible working model for suitable roles.
  • 26 days annual leave rising to 30 after five years' service.
  • Family-friendly leave policies, including maternity, adoption, and parental leave, and Carers' leave.
  • Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service.
  • Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks, and nutrition advice.
  • Discount vouchers, including gym, retail, food & drink, travel, electricals, and more.
  • Cash benefit plan for you and your partner (living with you) and children under 18, including covering Dental, Optical, Hospital Stays, Scans, and More.
  • Death in service (4x Base salary).
  • Legal Advice line.

About the Organisation

DePaul delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with, and energise opportunities for employment, education, training, and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester, and Milton Keynes.

You may have experience in areas such as Service Manager, Deputy Service Manager, Senior Service Manager, Services Manager, Deputy Services Manager, Programme Manager, Programmes Manager, Head of Service, Head of Services.

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