Part Time Store Leader

4 weeks ago

Southampton, Southampton, United Kingdom PVH Full time

Unlock Your Potential at PVH

As a leading designer lifestyle brand, we're committed to delivering premium styling, quality, and value to consumers worldwide. Our brand, Tommy Hilfiger, is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style.

Our stores are the lifeblood of our business, acting as our main touch points with our ever-evolving consumer base. To deliver exceptional customer experiences, we're seeking a highly motivated and results-driven Retail Supervisor to join our team.

The Role

The Retail Supervisor plays a key role in achieving our store standards, leading by example, embracing our entrepreneurial spirit, and inspiring their teams through their passion and belief in our brands. Key responsibilities include:

  • Ensuring the efficient running of the shop floor to achieve the highest levels of customer service, sales, and profit.
  • Supporting the management team in managing all personnel, product, and merchandising functions, business processes, and results for the store.
  • Participating in weekly management meetings and other staff meetings.
  • Clearly communicating to staff all marketing and sales promotions.
  • Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, while offering our customers an exemplary store journey.
  • Consistently fostering a positive store experience by treating all customers and colleagues in a fair and consistent manner.
  • Supporting the team in delivering the business strategy and ensuring everyone has received consistent training on product knowledge and store maintenance.
  • Achieving company standards/goals for personal sales results: sales vs. budgets, sales per hour, and units per transaction.
  • Performing manager-on-duty functions, managing store opening/closing functions, and the sales floor.
  • Focusing staff on the importance of quality relationships with internal and external customers.
  • Ensuring staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
  • Ensuring "door to floor" best practices with visual merchandising directives for sales floor and back room are being executed; continually reviewing these to ensure they are consistent.
  • Working with the management team to build a talent pool for key positions, including possible successors.

You

  • You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to build relationships with ease.
  • You'll be a team player who recognizes and celebrates the contributions and achievements of others.
  • You'll be confident in giving feedback that promotes positive behavioral change.
  • You will work well with change, being able to quickly adapt and work with pace.
  • You will be energetic and authentic, showing a clear presence on the shop floor.
  • You'll approach all issues with a 'can-do' approach and act with initiative to find in-store solutions.

What We Offer

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, Tommy Hilfiger and Calvin Klein, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

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