Tenancy Support Officer

21 hours ago

Hull, Kingston upon Hull, United Kingdom Hull City Council Full time

Hull City Council is seeking a skilled Tenancy Assistant to join their Area Housing Team. As a key member of the team, you will provide exceptional customer service and support to residents, acting as the first point of contact for the council's delivery of frontline services.

This is an exciting opportunity to make a real difference in the lives of Hull residents. You will work closely with colleagues to develop and deliver services that meet the needs of the community, and contribute to the council's goal of providing excellent customer service.

The role involves a mix of telephone-based and back-office tasks, requiring strong communication skills, the ability to work independently and as part of a team, and a flexible approach to problem-solving. If you are a motivated and customer-focused individual who is passionate about delivering high-quality services, we encourage you to apply.

Hull City Council is an inclusive employer that offers a range of benefits to its employees, including flexible working arrangements and support for their future development. We are committed to creating a positive and supportive work environment that allows our staff to thrive.

Key Responsibilities:

  • Provide exceptional customer service to residents, responding to queries and concerns in a timely and professional manner.
  • Work closely with colleagues to develop and deliver services that meet the needs of the community.
  • Contribute to the council's goal of providing excellent customer service, identifying opportunities for improvement and implementing changes as needed.
  • Develop and maintain effective relationships with residents, colleagues, and other stakeholders.

Requirements:

  • Strong communication and interpersonal skills, with the ability to build rapport with residents and colleagues.
  • Ability to work independently and as part of a team, with a flexible approach to problem-solving.
  • Excellent customer service skills, with a focus on delivering high-quality services.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple deadlines.

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