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Senior Deep Learning Engineer
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We are seeking a highly skilled Senior Deep Learning Engineer to join our Data Science team at Chattermill. As a key member of our team, you will be responsible for developing and deploying cutting-edge Natural Language Processing (NLP) and Machine Learning (ML) models to extract valuable customer insights from large datasets.
Key Responsibilities- Design and develop advanced NLP products, including fine-tuning Large Language Models, Retrieval Augmented Generation, intent recognition, ranking, translation, summarization, phrase extraction, and sentiment analysis.
- Collaborate with cross-functional teams to align AI initiatives with business goals and deliver end-to-end solutions.
- Develop and deploy NLP/ML models into production environments that directly impact our products and customer experiences.
- Stay up-to-date with the latest developments in NLP and deep learning, bringing innovative solutions and technologies to the team.
- Ensure the scalability, efficiency, and performance of NLP models in production.
- Participate in code reviews, ensuring high-quality code and adherence to best practices.
- 4+ years of work experience in Data Science with significant experience in deep learning and natural language processing, especially Large Language Models.
- Experience with deep learning frameworks (e.g. PyTorch, TensorFlow, Keras etc.).
- An understanding of and passion for deep learning, as well as for the value of actionable customer insights.
- MSc/MEng degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, Computational Linguistics or related fields is preferred.
- A strong understanding of statistical analysis and predictive modeling.
- Strong problem-solving skills: Ability to tackle complex data challenges and provide innovative solutions that are scalable and efficient.
- Strong software engineering skills for prototyping and production solutions.
- Excellent command of at least one programming language (preferably Python).
- Experience in fast-paced, agile environments managing uncertainty and ambiguity.
- Interest in mentoring and knowledge sharing with data scientists at Chattermill.
- Great communication, writing, and presentation skills.
Chattermill is a leading Customer Experience Analytics company that uses cutting-edge AI technology to help companies improve their customer experience. We work with many of the world's most exciting companies, including Uber, HelloFresh, Wise, and Amazon. Our mission is to empower teams to see their customer reality, and our vision is to analyze over a billion pieces of customer feedback by 2027.
Our Values- We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
- We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
- We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
- We share a passion for growth & progress – On every level, we're motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.
- We set our ambitions high but stay humble – We've come together to build a product and a category that's never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.
- We believe the right team is the key to success – At Chattermill we've learned that all our important achievements have been the result of the right people collaborating together – that's why we need you to join our team.
