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Police Enquiry Officer Brighton
2 months ago
About the Role
We are seeking a highly skilled and motivated individual to join our team as a Police Enquiry Officer at our Brighton Hub. As a key member of our front line team, you will be responsible for providing a high level of customer service to the public, responding to incidents and crimes, and working closely with other teams to ensure the effective resolution of enquiries.
Key Responsibilities
- Act as the primary point of contact for all visitors to the Police station, providing a proactive and customer-focused service.
- Accurately assess and record incidents, ensuring the prompt resolution of enquiries through effective communication.
- Identify the purpose and nature of each contact, asking questions to elicit sufficient and relevant information to enable an accurate and timely assessment of appropriate means of resolution.
- Provide a compassionate and highly professional service to all enquiries made via the Front Officer, in accordance with the Sussex Police Policing Strategy and the Victim Code.
Requirements
- GCSE or equivalent in Maths and English.
- Good verbal communications skills with the ability to listen to others.
- Ability to breakdown problems into component parts and determine appropriate action.
- Ability to communicate difficult messages to the public effectively and sensitively.
- Decision making skills, with the ability to think laterally and creatively resolve incidents.
- Proven ability in problem solving.
- Ability to produce accurate written reports or other documents.
- Level of confidence in using standard IT packages, systems and/or databases to fulfil role requirements.
- Demonstrate Personal Responsibility, planning own work with the ability to work with minimal supervision.
- Work effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as required.
Why Work With Us?
Sussex Police is an exciting and dynamic organization, committed to providing a high level of service to the public. We offer a range of benefits, including career progression, contributory pension scheme, generous annual leave allowance, and discounts for everyday spend. We are proud to be an inclusive and supportive employer, committed to providing a positive and respectful work environment for all our staff.
