Application Development Support Engineer

3 days ago


Birmingham, Birmingham, United Kingdom Fortem Solutions Limited Full time
Key Responsibilities

The successful candidate will be responsible for providing 2nd line support for all applications in use across the business via tickets logged in ServiceNow. You will also manage customer expectations and achieve set service level agreements and key performance indicators while always trying to exceed them.

Additionally, you will implement and perform system testing against requirements using best practice methodologies, work with branches to perform user acceptance testing of implemented solutions prior to transitioning into the live environment, and project manage smaller projects ensuring project governance is adhered to.



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