Food and Beverage Team Member

4 weeks ago


Birmingham, Birmingham, United Kingdom Accor Full time

Job Title: Food and Beverage Team Member

Job Summary:

We are seeking a highly motivated and enthusiastic Food and Beverage Team Member to join our team at Novotel Birmingham Centre. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities:

  • Develop high-quality relationships with guests to foster loyalty
  • Welcome guests and deliver excellent customer service
  • Convey the hotel image and serve guests with breakfast, lunch, or dinner

Requirements:

  • Positive attitude and guest-oriented mindset
  • Strong interpersonal and problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment
  • Flexibility with working hours and a willingness to learn

Benefits:

  • Free meals on duty and uniforms provided
  • Accor F&B Discount at any Accor Hotel Worldwide
  • Accor Friends and Family Rates
  • Complimentary stays in UK hotels (Bonus Breaks Vouchers - subject to availability and T&C)
  • Accor Development Program
  • Additional holidays with service
  • Cycle to work scheme
  • Eye Tests
  • Double paid Bank Holiday
  • 28 days of holiday
  • Service charge

Qualifications:

  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Strong interpersonal and problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively and collaboratively as part of a team

Working with Accor:

As a Food and Beverage Team Member at Novotel Birmingham Centre, you will be part of a dynamic and supportive team that is dedicated to delivering exceptional customer service. We offer a range of benefits and opportunities for career development, including training and development programs, employee recognition schemes, and more.



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