AI Field Service Transformation Consultant
5 days ago
We are seeking an experienced AI Field Service Transformation Consultant to join our team. As a key player in our back office and customer-interfacing activities, you will play a crucial role in driving innovation and continuous improvement in field service delivery.
The successful candidate will have a deep understanding of mobile workforce management, digital transformation, and automation processes. They will be responsible for reviewing and analyzing real-life scenarios, translating them into actionable business insights, and communicating these to customers.
Key Responsibilities:
- Collaborate with customers and implementation teams to conceptualize, design, and implement AI solutions for field service scenarios.
- Define customers' Key Performance Indicators and lead business workshops.
- Design and conduct simulation experiments to find best-fitting optimization techniques aligned with customers' KPIs.
- Analyze customers' data using dedicated tools to identify operational bottlenecks and lead dedicated workshops to discuss findings and recommendations.
What You'll Need
- Bachelor's degree in Industrial Engineering, Statistics, Computer Science, Mathematics, or Economics.
- Certification in Salesforce Admin and Service Cloud.
- Experience in designing and implementing Salesforce solutions using Flows.
- At least 3 years of experience in business analysis roles such as requirements and process analysis.
- Ability to travel up to 20-30% of the time.
Estimated Salary: $120,000 - $180,000 per year
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