Head of Repairs and Service Transformation
3 weeks ago
At Vivid Resourcing Ltd, we are seeking an experienced Interim Head of Repairs to lead the transformation of our Repairs Service. This pivotal role requires a proven track record in organisational development, leadership, and quality assurance.
Main Responsibilities:
- Organisational Development: Support the review and implementation of a new repairs organisational structure and operating model to enhance service delivery.
- Leadership: Provide effective leadership to the Repairs Service, managing a dedicated team of approximately 30 staff members, fostering a collaborative and high-performance work environment.
- Quality Assurance: Ensure that the procurement, quality, and performance of contractors consistently meet the highest standards, ensuring a positive experience for residents.
- Resident Engagement: Actively engage with residents to understand their needs and expectations, facilitating improvements in services, reducing costs, and helping to develop vibrant neighbourhoods where people enjoy living.
- Performance & Budget Management: Create a culture that emphasizes performance and budget management, ensuring a clear connection between operational costs, service quality, and achieving right-first-time repairs.
- Cost Management & Satisfaction: Implement strategies to reduce costs while simultaneously increasing resident satisfaction with the services provided.
- Process Improvement: Lead initiatives to streamline business processes and systems across the repairs service, including the integration of digital solutions to enhance operational efficiency and responsiveness.
- Out-of-Hours Service Oversight: Participate in and report on the performance of the out-of-hours repairs service, ensuring reliability and responsiveness at all times.
Key Requirements:
- Proven experience in a managerial or head of service role within a local authority or housing association, demonstrating a strong track record in service improvement and team leadership.
- Excellent understanding of budget management and performance metrics.
- Strong communication and engagement skills to effectively interact with residents and stakeholders.
We are committed to equality of opportunity for all applications from individuals. We encourage you to apply if you are a results-driven professional with a passion for enhancing local services and improving resident experiences.
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