Dungannon Customer Support Specialist

1 week ago


Dungannon Co Tyrone, United Kingdom Brook Street UK Full time

About the Role:

We are seeking a highly skilled Customer Service Administrator to join our client's expanding business in Dungannon. As a valued member of the team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Provide top-notch customer service, responding promptly to queries and resolving issues efficiently
  • Manage and update service schedules, send reminders, and maintain accurate records
  • Develop and maintain vehicle and customer databases, ensuring seamless data management
  • Coordinate appointments, communicate with customers, and monitor workshop job card progress
  • Process invoices, make outbound sales calls, and foster strong relationships with key customers
  • Liaise with the Workshop Foreman to optimise job planning and profitability
  • Contact customers to inform them of additional work required and provide accurate quotations
  • Communicate with customers upon job completion, explaining the work carried out and arranging vehicle collection/delivery
  • Perform general administrative tasks, including report generation, document scanning, and record archiving

Requirements:

  • GCSE standard education or equivalent, including Maths and English
  • Strong administration skills and excellent organisational abilities
  • Effective communication skills, both verbal and written, for internal and external interactions
  • Ability to prioritise workload efficiently and manage pressure effectively
  • Confident communication style and polite telephone manner
  • Excellent computer proficiency and ability to work independently or as part of a team
  • Fully qualified driver with a clean driving licence

Benefits: In addition to the competitive salary, employees will enjoy core working hours from Monday to Friday, 8:30am - 5:00pm, with flexibility to work on Saturday mornings as required.


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