Director of Financial Services Relationship Management

7 days ago


Manchester, United Kingdom BNY Mellon Full time

About the Job

A Director, Client Service Manager is sought to lead a team of Service Directors and oversee the management of client relationships, ensuring that client needs are met and exceeded.

The successful candidate will be responsible for:

  • Developing and implementing strategies to improve client satisfaction
  • Managing client expectations and resolving issues
  • Collaborating with internal stakeholders to ensure seamless service delivery
  • Maintaining a deep understanding of client needs and preferences

Responsibilities

The Director, Client Service Manager will:

  • Lead a team of Service Directors and coordinate their efforts
  • Communicate effectively with clients and internal stakeholders
  • Monitor and report on key performance indicators (KPIs)
  • Develop and implement process improvements

Salary Range

$150,000 - $220,000 per annum.



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