Windows Server and Cloud Services Technician

3 weeks ago


London, Greater London, United Kingdom ECI Full time

About the Opportunity

We are seeking an experienced Desktop Support Engineer to join our team in London. In this role, you will be responsible for providing end-user desktop support to multiple users running Windows, Exchange, and Office 365 environments.

As a Desktop Support Engineer, you will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.

The ideal candidate will have experience with Microsoft Office 365 (O365), Microsoft Operating Systems such as Windows Server and Windows 10/11, and Active Directory including account creation, modification, and password resets.

Requirements

  • Bachelor's degree in information technology or related field, or equivalent combination of technical experience and education
  • 3+ years of experience in desktop support and end-user server administration
  • Experience with cloud platforms such as Microsoft 365 suite
  • Familiarity with file system support including permissions, sharing, backups, and restores

What We Offer

  • A bonus structure that rewards performance and contributions to the team
  • An annual training budget for professional development
  • A flexible working arrangement that supports work-life balance
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