Technical Support Specialist
2 weeks ago
About the Role:
The successful candidate will provide technical support for our core wealth management platforms, working closely with business stakeholders and third-party suppliers to resolve issues and improve system performance.
Key Responsibilities:
- Level 2 technical support for our core wealth management platforms
- Collaboration with suppliers and internal development teams in incident, request, and change management processes
- Prioritization of technical issues based on impact and urgency
- Management of a queue of incidents and requests, ensuring work notes are maintained
- Support for application configuration, releases, and upgrades
- Problem analysis and resolution for application problems, in conjunction with business users and third-party suppliers
- Participation in testing and release management
- Investigation of root cause analysis and identification of trends
- Support for research, analysis, and implementation of new processes
- Data analysis and production of ad-hoc reports
- Routine maintenance and monitoring of our applications
- Participation in user and supplier workshops and forums
- Support for application adoption across the business
- Support for occasional weekend and out-of-hours activities
- User setup and maintenance
Requirements:
- Previous experience in wealth management or a similar field
- An understanding of wealth management or financial services products and processes
- Proficient IT skills in core Microsoft Office systems
- Experience in an application support role or similar
- Experience or awareness of SQL, REST API, JIRA, and Confluence
Working with Us:
Evelyn Partners is a leading integrated wealth management and professional services group. We offer a wide range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.
As a colleague at Evelyn Partners, you will have access to benefits including competitive salary, private medical insurance, life assurance, pension contribution, hybrid working model, generous holiday package, and option to purchase additional holiday. We are proud to value the differences that a diverse workforce brings and strive to create an inclusive environment where all colleagues can thrive.
-
Technical Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Technical Resource Solutions Ltd Full timeJob DescriptionTechnical SpecialistTechnical Resource Solutions Ltd is seeking a skilled Technical Specialist to join our team in Glasgow.We offer a competitive salary of £34,000 - £40,000 + Overtime (£50K OTE) + Door to Door Pay + OEM Training + Van + Specialist Tools + Laptop + Phone.This is a great opportunity to develop expertise in a technically...
-
Technical Service Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Technical Resource Solutions Ltd Full timeJob OverviewTechnical Service SpecialistWe are seeking an experienced Technical Service Specialist to join our team at Technical Resource Solutions Ltd.Key Responsibilities:Provide exceptional technical support to our customersCollaborate with cross-functional teams to resolve complex technical issuesDevelop and maintain in-depth knowledge of OEM products...
-
Technical Sales Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Rise Technical Recruitment Full timeTechnical Sales SpecialistThis role involves working closely with the sales team to support the bid process. As a Technical Sales Specialist, you will be responsible for liaising with customers on technical requirements, reviewing sales enquiries, and producing quotations. You will also be involved in controlling all contractual documentation throughout the...
-
Technical Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Technical Resource Solutions Full timeJob Summary:Technical Resource Solutions is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for diagnosing and repairing diesel engines and transmission systems across a range of equipment.Key Responsibilities:Diagnose and repair diesel engines and transmission systemsReassemble engines,...
-
Technical Support Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Fujitsu Full timeTechnical Support SpecialistFujitsu is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical support for all aspects of the IS training delivery solution.Key Responsibilities:Provide technical support for desktops, laptops, and mobile devicesTroubleshoot and...
-
Technical Support Specialist
3 days ago
Glasgow, Glasgow City, United Kingdom Getronics Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team in Glasgow. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.
-
Technical Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Rise Technical Recruitment Limited Full timeService Engineer OpportunityWe are seeking a skilled Service Engineer to join our team at Rise Technical Recruitment Limited. As a Service Engineer, you will be responsible for providing technical support and maintenance services to our clients in the Central Belt, Scotland.Key Benefits:Competitive salary of £38,000£3,500 travel allowanceDoor-to-door...
-
Technical Sales Support Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Rise Technical Recruitment Full timeJob Description:As a Sales Support Engineer with Rise Technical Recruitment, you will play a crucial role in supporting the sales team throughout the bid process. With a Mechanical bias and experience in technical sales, you will act as an internal and customer interface, liaising directly with customers on technical requirements and reviewing sales...
-
Technical Support Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Glasgow Guarantee Recruitment Full timeJob OpportunityGlasgow Guarantee Recruitment is seeking a skilled and motivated individual to join our team as a Technical Support Specialist. This role involves providing technical support to teaching and learning, including the safe use and maintenance of fixed machinery and equipment, safe storage and servicing of general school equipment and chemicals...
-
Technical Support Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full timeTechnical Support RoleWe're seeking an experienced Technical Support Specialist to join our Digital department at Arnold Clark Group.About the roleThe IT department is responsible for delivering technical solutions across our business.As a Technical Support Specialist, you'll have substantial experience of working in a busy IT Support Desk environment,...
-
EUS Technical Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Bell Integration Full timeJob OverviewThe EUS Technical Support Specialist will provide on-site IT support to customers, answering 'how to' questions and offering efficient solutions. They will also have experience with datacentre or server rooms, including network and server support.Key ResponsibilitiesThe role involves providing face-to-face first line and second line support,...
-
Construction Technical Support Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full timeJob Title: Construction Technical Support SpecialistJob Summary: We are seeking a skilled Construction Technical Support Specialist to join our team at CBW Staffing Solutions. As a key member of our team, you will provide technical support to our clients in the renewable energy sector.Key Responsibilities:* Provide technical assistance to clients with...
-
Technical Support Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Springboard Worldwide Full timeService EngineerWe are seeking a skilled Technical Support Specialist to join our team at Springboard Worldwide. Our client is a leading provider of systems, products, and services to manufacturing and engineering companies.The successful candidate will have experience in a Mechanical Engineering environment and be able to provide technical information and...
-
EUS Technical Support Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Bell Integration Full timeJob OverviewThe EUS Technical Support Specialist will provide on-site IT support to customers, answering technical questions, and offering efficient solutions. They will also have experience with datacentre or server rooms, including network and server support.Key ResponsibilitiesThe role involves providing face-to-face first line and second line support,...
-
Construction Technical Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full timeJob Title: Construction Technical Support SpecialistJob Summary: We are seeking a skilled Construction Technical Support Specialist to join our team at CBW Staffing Solutions. As a key member of our team, you will provide technical support to our clients in the construction industry.Key Responsibilities:Oversee the heating installation helpdesk and receive...
-
Technical Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Glasgow Full timeJob DescriptionAs a Technical Support Specialist at Glasgow City Council, you will provide technical assistance to the Design and Technology department and work flexibly throughout the school in various technician disciplines. Your key responsibilities will include providing efficient technical support services to Design and Technology, Science, and Digital...
-
Technical Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Lenovo Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our Infrastructure Solutions Group (ISG) team at Lenovo. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, collaborating with internal teams to resolve complex technical issues, and contributing to the growth and...
-
Technical Support Specialist
1 week ago
Glasgow, Glasgow City, United Kingdom Exail Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Exail in Aberdeen, UK.Key Responsibilities:Provide exceptional customer support through remote and on-site interactions.Analyze and resolve technical issues related to our products.Document and track customer requests and claims.Collaborate with internal teams to...
-
Technical Service Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Technical Resource Solutions Ltd Full timeJob OverviewTechnical Resource Solutions Ltd is seeking a skilled Field Service Engineer to join their team. As a Field Service Engineer, you will be responsible for diagnosing, servicing, and repairing diesel engines and transmission systems across a range of equipment.The ideal candidate will have a strong background in commercial automotive engineering,...
-
Support Service Technician
4 weeks ago
Glasgow, Glasgow City, United Kingdom Glasgow Guarantee Recruitment Full timeJob DescriptionGlasgow Guarantee Recruitment is seeking a highly motivated and skilled individual to join our team as a Support Service Technician - Technical Specialist. This exciting opportunity is part of our 4-year apprenticeship program, where you will have the chance to develop your skills and knowledge in mechanical engineering.Key ResponsibilitiesAs...