Technical Support Specialist

2 weeks ago


Glasgow, Glasgow City, United Kingdom Evelyn Partners Full time
Job Title: Application Support Analyst

About the Role:

The successful candidate will provide technical support for our core wealth management platforms, working closely with business stakeholders and third-party suppliers to resolve issues and improve system performance.



Key Responsibilities:

  • Level 2 technical support for our core wealth management platforms
  • Collaboration with suppliers and internal development teams in incident, request, and change management processes
  • Prioritization of technical issues based on impact and urgency
  • Management of a queue of incidents and requests, ensuring work notes are maintained
  • Support for application configuration, releases, and upgrades
  • Problem analysis and resolution for application problems, in conjunction with business users and third-party suppliers
  • Participation in testing and release management
  • Investigation of root cause analysis and identification of trends
  • Support for research, analysis, and implementation of new processes
  • Data analysis and production of ad-hoc reports
  • Routine maintenance and monitoring of our applications
  • Participation in user and supplier workshops and forums
  • Support for application adoption across the business
  • Support for occasional weekend and out-of-hours activities
  • User setup and maintenance


Requirements:

  • Previous experience in wealth management or a similar field
  • An understanding of wealth management or financial services products and processes
  • Proficient IT skills in core Microsoft Office systems
  • Experience in an application support role or similar
  • Experience or awareness of SQL, REST API, JIRA, and Confluence


Working with Us:

Evelyn Partners is a leading integrated wealth management and professional services group. We offer a wide range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.



As a colleague at Evelyn Partners, you will have access to benefits including competitive salary, private medical insurance, life assurance, pension contribution, hybrid working model, generous holiday package, and option to purchase additional holiday. We are proud to value the differences that a diverse workforce brings and strive to create an inclusive environment where all colleagues can thrive.


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