Senior Manager

6 days ago

London, Greater London, United Kingdom ISS Facility Services UK Full time
About the Role

As a Senior Manager - Workplace Lead at ISS Facility Services UK, you will oversee the leadership and supervisory roles for the workplace department at a leading financial institution.

Managing a team of over 50, including the Go To Team and MyMeeting teams, you will be pivotal in ensuring exceptional service delivery and maintaining high standards across all workplace services functions.

This position demands a high level of performance in a fast-paced corporate environment, requiring exceptional leadership and organisational skills to thrive under pressure.

Key Responsibilities:

  • Effectively manage ISS service streams and external vendors to ensure delivery of high-quality, value-adding services.
  • Develop and implement strategies to enhance the workplace experience and align with account policies.
  • Protect and enhance the image and reputation of ISS and its clients.
  • Lead a team of professionals to deliver exceptional service delivery and maintain high standards.

Requirements:

  • A proven leader with significant experience managing high-profile client-side workplace projects.
  • Great telephone skills and verbal communication.
  • National level qualification in facilities management, management or customer services.
  • Extensive experience in the management of multi-site facilities management services in a corporate environment.

About ISS Facility Services UK

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and help our customers achieve their purpose.

We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

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