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Lead Area Supervisor

2 months ago

Nottingham, Nottingham, United Kingdom Marks & Spencer Plc Full time
{"Key Responsibilities": "

As a Lead Area Supervisor at Marks & Spencer Plc, you will play a crucial role in driving the growth and profitability of the store through the implementation of the retail plan and delivery of key performance indicators (KPIs) for your area of accountability.

You will be responsible for recruiting and developing great talent and capability within the customer assistant team, supporting the succession requirements of the store and region.

Additionally, you will support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.

Furthermore, you will support the delivery of an inspirational, improved, and consistent visual customer journey in-store, which inspires our customers to shop and buy more often.

", "Key Accountabilities": "
  • Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPIs.
  • Support the delivery and embedding of the business transformation plan and change initiatives for your area.
  • Deliver great standards and service by setting clear expectations with store colleagues.
  • Create the right culture, role modelling new digital ways of working and leadership behaviours.
  • Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
  • Use data and insight to improve customer in-store experience, improve the operation, and drive performance.
  • Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
  • Deliver all line management activities in line with company process and policy.
  • Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly.
  • Maintain a safe and legal store environment.
", "Technical Skills/Experience": "
  • Ability to lead a team to deliver excellent customer service and KPIs across the store.
  • Create the right culture, role modelling new digital ways of working and leadership behaviours.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
  • Good level of digital capability and an understanding and use of all systems.
  • Good knowledge of the legal requirements across their area of accountability and the store.
  • Knowledge of our people policies and managing performance within a team.
  • Ability to build and maintain relationships with key stakeholders across the store and region.
", "Key Leadership Capabilities": "
  • Successfully embed change for lasting commercial impact and results.
  • Spend time coaching colleagues to accelerate performance and personal growth.
  • Recognise high performance and support poor performers to improve.
  • Help teams understand information and business messages by actively seeking out opinions and asking questions.
  • Seek the best solution for M&S by proactively collaborating with colleagues from across the business.
", "Key Relationships and Stakeholders": "
  • Customers
  • Colleagues
  • Store Leadership
  • Regional Leadership
  • BIG
", "About the Role": "

This is an exciting opportunity to join the Marks & Spencer Plc team as a Lead Area Supervisor.

You will be responsible for leading a team to deliver excellent customer service and KPIs across the store.

As a key member of the store leadership team, you will support the delivery of the retail plan and store KPIs, and drive profitability and sales for your area.

", "What We Offer": "

As a Lead Area Supervisor at Marks & Spencer Plc, you will have the opportunity to develop your leadership skills and experience in a fast-paced retail environment.

You will be part of a dynamic team that is passionate about delivering excellent customer service and driving business results.

We offer a competitive salary and benefits package, as well as opportunities for career development and growth.

", "How to Apply": "

If you are a motivated and experienced retail professional looking for a new challenge, please submit your application.

We look forward to hearing from you.

"}